CAHPS/HOS and patient experience
You and your team are essential to shaping the experiences and overall health of your patients who are UnitedHealthcare® Medicare Advantage members. Through strong collaboration, we can help ensure their care journey not only meets but exceeds expectations.
Each year, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and the Health Outcomes Survey (HOS) — both federally required — collect valuable feedback from your patients to better understand their health care experiences.
By leveraging these insights together, we can identify opportunities for improvement and support stronger health outcomes. Please use the patient experience resources below to assist you and your team in this work.
2026 Patient Experience Guidebook
Explore the new guidebook for all the information you and your team need to care for your patients, including best practices and a visit checklist. Also, learn more about the UnitedHealthcare patient experience survey and the CMS surveys CAHPS and HOS.
2026 self-paced training
This course supports exceptional patient experiences with best practices, survey insights and CAHPS/HOS. It also adds practice change strategies to help you use your scorecard to target improvements.
The Patient Experience training now offers PXE credits. Earn 1 PXE credit by completing the self‑paced Patient Experience interactive guide.
Become a United Hero
Questions? We’re here to help.
If you have questions about CAHPS/HOS or want support with patient experience, please contact your UnitedHealthcare representative.