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Information for healthcare professionals from UnitedHealthcare. Find health plan support by state, get technical assistance, or find network management support.
As a health care professional, you can get the support and information you need from UnitedHealthcare in a variety of ways. You can choose from chat, the UnitedHealthcare Provider Portal and more to help you find the information you need. From technical support and provider network management to a specific state’s health plan, you can select the options that work best for your needs.
Are you a member looking for health plan or provider information?
Sign in to myuhc.com
Self-service and chat options
Looking for patient- and practice-specific information?
You can find the following information in the UnitedHealthcare Provider Portal:
- Eligibility and coverage
- Claims and payments
- Prior authorizations
- Referrals, letters, reports and more
Questions? Chat with us.
Health care professionals can get real time answers to questions about a wide range of topics including:
- Claims
- Eligibility and prior authorization
- Credentialing and onboarding
- Technical support
Connect with us 24/7. To get started, sign in to the portal with your One Healthcare ID. Then, select the chat icon at the bottom-right corner of the page.
Frequently requested contacts
| I'm looking for... | Contact us |
|---|---|
| Members | myuhc.com |
| Find a doctor | uhc.com/find-a-doctor |
| Join our network | UHCprovider.com/join |
| Pharmacy | UnitedHealthcare commercial and UnitedHealthcare Medicare Advantage plans OptumRx fax (non-specialty medications) OptumRx fax (specialty medications) |
| 24/7 behavioral health and substance use support line | 877-614-0484 |
| Technical support for providers and staff | UnitedHealthcare Provider Portal support Electronic Data Interchange support Community Plan EDI support Application Programming Interface support |
| Payment assistance | Optum Pay Sign in or learn how to enroll |
| UnitedHealthcare Premium® Program | UnitedHealthPremium.UHC.com |
General provider assistance |
Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal. You can also call Provider Services at 877-842-3210. |
Please send formal contract notices to:
UnitedHealthcare
Market VP MN101-D003
9700 Health Care Lane
Minnetonka, MN 55343
General contract inquiries:
UnitedHealthcare Contract Support
P.O. Box 241029
St. Paul, MN 55124-7019
For dental, vision, behavioral and physical health providers
Behavioral health
Visit Optum Provider Express or 877-614-0484
Dental
Visit UHCDental.com or
800-822-5353
Vision
Routine services visit Spectera Vision Network or call 800-638-3120
Medical services select your state below
Physical health
Visit Optum Physical Health or 800-873-4575 or 866-427-6845
State-specific health plan and network support
Select your state to find information, service and support.
Network Management
UnitedHealthcare UHN AL
P.O. Box 740371
Atlanta, GA 30374
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-600-9007
Network Management
5757 Plaza Drive
Cypress, CA 90630
Health plan support
All Savers® Health Plan
800-291-2634
Network Management
Phoenix
1 East Washington St., Suite 1700
Phoenix, AZ 85004
Health plan support
UnitedHealthcare Community Plan
1 East Washington, Suite 900
Phoenix, AZ 85004
Community Plan Claims & medical records
P.O. Box 5290
Kingston, NY 12402-5290
Community Plan Behavioral health
P.O. Box 30760
Salt Lake City, UT 84130-0760
ACC/DD/Dual Complete
800-445-1638
Dual Complete® (HMO D-SNP)
Attn: Provider claim disputes
P.O. Box 31364
Salt Lake City, UT 84131-0364
General claim disputes
P.O. Box 31364
Salt Lake City, UT 84131-0364
HMO-SNP Part D only
Attn: CA124-0197
P.O. Box 61063
Cypress, CA 90630
All Savers® Health Plan
800-291-2634
Community Plan
800-445-1638
Individual Exchange plans
888-478-4760
Medicare Advantage Plans
800-746-7405
Network Management
1401 West Capitol Ave., Suite 375
Little Rock, AR 72201
Fax: 615-372-3564
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
5701 Katella Avenue, MS: CA120-0563
Cypress CA 90630
San Diego County
4365 Executive Drive, Suite 500
San Diego, CA 92121
Claims & Medical Records
P.O. Box 30884
Salt Lake City, UT 84130-0884
Disputes
P.O. Box 31364
Salt Lake City, UT 84131
Member Grievance & Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
Community Plan of California, Inc.
866-270-5785
Medicare Advantage Plans
800-542-8789
SignatureValue® Health Plan
800-542-8789
Network Management Mailing Address
169 Inverness Drive West, Suite 400
Englewood, CO 80112
Rocky Mountain Health Plans — CHP+/PRIME/RAE
Provider Services
CHP+: 877-688-5947, 8 a.m.–5 p.m. MT
PRIME/RAE: 800-421-6204, 8 a.m.–5 p.m. MT
Appeals and grievances
Urgent fax: 801-994-1261
Standard fax: 801-994-1082
Mail: P.O. Box 31361, Salt Lake City UT 84131-0364
Email for Medicaid or CHP+ Inquiries only
RAEsupport@uhc.com
Mail order pharmacy
Optum Rx: 855-473-8889
Rocky Mountain Health Plans — D-SNP
Provider Services
800-701-9054
Appeals and grievances
Urgent fax: Call Provider Services number (above)
Standard fax: 844-226-0356
Mail: P.O. Box 6103, MS CA 124-0187, Cypress CA 90630-0023
Mail order pharmacy
Optum Rx: 855-473-8889
Individual Exchange Plan (Individual and Family Plans)
Provider Services
888-478-4760
Appeals and grievances
Urgent fax: 888-808-9123
Standard fax: 888-404-0949
Mail: P.O. Box 6111, MS CA 124-0197, Cypress CA 90630-0016
Mail order pharmacy
Optum Rx: 844-368-8726
Medicare Advantage
Provider Services
877-842-3210
Appeals and grievances
Urgent fax: 866-373-1081
Standard fax: 888-517-7113
Mail: P.O. Box 6111, MS CA 124-0157, Cypress CA 90630-0016
Mail order pharmacy
Optum Rx: 855-473-8889
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider’s full name, Tax ID, and National Provider Identifier (NPI) available.
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
UnitedHealthcare Oxford Health Plan
800-666-1353
Network management
uhc-network-de@uhc.com
Network Management
P.O. Box 9472
Minneapolis, MN 55440-9472
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
10175 Little Patuxent Parkway, Suite 600
Columbia, MD 21044
Health plan support
Medicare Advantage and Community Plan
800-600-9007
Network Management
Jacksonville
10151 Deerwood Park
Bldg. 100, Suite 420
Jacksonville, FL 32256
Orlando
495 North Keller Road, Suite 200
Maitland, FL 32751
South Florida
7901 SW 6th Street, Suite 400
Plantation, FL 33324
Tampa
3000 Bayport Drive, Suite 1170
Tampa, Florida 33607
Preferred Care Partners and Preferred Care Network
pcp-NetworkManagementServices@uhcsouthflorida.com
Miami
9100 S. Dadeland Blvd., Suite 1250
Miami, FL 33156
877-670-8432
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-600-9007
UnitedHealthcare Community Plan of Georgia (Medicaid)
GANetwork_Physician@uhc.com
Facility Contracting
GANetworkOPS_fac-anc@uhc.com
Network Management
2100 Riveredge Pkwy, Suite 400
Atlanta, GA 30328
Health Plan Support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-600-9007
Network Management
1132 Bishop St., Suite 400
Honolulu, HI 96813
Health plan support
Claims
UnitedHealthcare Community Plan
Quest Integration
P.O. Box 31365 – mailing address
Salt Lake City, UT 84131-0365
Payer ID#: 87726 (EDI Claims Submission)
Claims
Optum
P.O. Box 30757 – mailing address
Salt Lake City, UT 84130-0757
Payer ID#: 87726 (EDI claims submission)
Medicare Advantage and Community Plan
Provider Services: 888-980-8728
Community Plan and DSNP Prior authorization fax: 800-267-8328
Behavioral health prior authorization fax: 877-840-5581
Pharmacy
HI Pharmacy Providers: 1-844-568-2147
HI Optum Specialty Pharmacy: 1-855-427-4682
Prior authorization: 800-310-6826
Prior authorization fax: 866-940-7328
Help desk: 800-797-9791
Network Management
322 East Front St., Suite 400
Boise, ID 83702
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
200 W. Madison St., Suite 2600
Chicago, IL 60606
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-600-9007
Network Management
Indianapolis, Fort Wayne, Southeast and Southwest
7440 Woodland Drive
Dept. 100
Indianapolis, IN 46278
Northwest IN - Lake, Porter & Laporte Counties
200 W. Madison St., Suite 2600
Chicago, IL 60606
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
Iowa/Quad Cities
1089 Jordan Creek Parkway, Suite 200
West Des Moines, IA 50266
Western Iowa counties Pottawattamie, Harrison and Mills:
Managed by Nebraska Network Management
2717 North 118th St., Suite 300
Omaha, NE 68164
Health plan Support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
888-650-3462
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
6860 West 115th St., Suite 200
Overland Park, KS 66211
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
877-542-9235
Network Management
Lexington
230 Lexington Green Circle, Suite 400
Lexington, KY 40503
Louisville
9100 Shelbyville Road
Louisville, KY 40222
Northern and Grant
400 E. Business Way
Cincinnati, OH 45241
Northeast
5900 Parkwood Place 5th floor
Dublin, OH 43016
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
3838 N. Causeway Blvd., Suite 2500
Metairie, LA 70001
Health plan support
All Savers® Health Plan
800-291-2634
Community Plan
866-675-1607
Individual Exchange plans
888-478-4760
Medicare Advantage Plans
866-263-0627
Network Management
950 Winter St., Suite 3800
Waltham, MA 02451
Health plan support
Medicare Advantage and Community Plan
800-600-9007
Network Management
10175 Little Patuxent Pkwy, Suite 600
Columbia, MD 21044
Health plan support
Individual Exchange plans
888-478-4760
Network Management
950 Winter St., Suite 1700
Waltham, MA 02451
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
Detroit, Eastern, Western and Northern and Upper
3000 Town Center, Suite 1400
Southfield, MI 48075
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-903-5253
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
9700 Health Care Lane
Minnetonka, MN 55343
Network Management
795 Woodland Pkwy, Suite 301
Ridgeland, MS 39157
Fax: 601-718-6584
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
877-743-8734
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
Please send formal contract notices to:
UnitedHealthcare
Market VP MN101-D003
9700 Health Care Lane
Minnetonka, MN 55343
General contract inquiries:
UnitedHealthcare Contract Support
P.O. Box 241029
St. Paul, MN 55124-7019
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
4550 Kruse Way, Suite 125
Lake Oswego, OR 97035
Health plan support
Medicare Advantage and Community Plan
800-600-9007
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
2717 North 118th St. Suite 300
Omaha, NE 68164
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
866-331-2243
Network Management
2720 North Tenaya Way
Las Vegas, NV 89128
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
888-866-8297
Network Management
950 Winter St., Suite 1700
Waltham, MA 02451
Health plan support
Medicare Advantage and Community Plan
800-600-9007
Network Management
1 Tower Center Boulevard, Suite 1100
East Brunswick, NJ 08816
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
888-362-3368
UnitedHealthcare Oxford health plans
800-666-1353
Health plan support
UnitedHealthcare Community Plan
1 East Washington, Suite 900
Phoenix, AZ 85004
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
888-702-2202
Network Management
Albany
13 Cornell Road
2nd Floor
Latham, NY 12110
Long Island and metro
1 Penn Plaza
8th Floor
New York, NY 10119
NYS Empire Plan
P.O. Box 2300
Kingston, NY 12401
Upstate
2425 James St.
Syracuse, NY 13206
Health plan support
Medicare Advantage and Community Plan
888-362-3368
UnitedHealthcare Oxford health plans
800-666-1353
Health Plan Support
Carolinas_Physician_Contracting@uhc.com
UnitedHealthcare Community Plan of North Carolina
3803 N. Elm St.
Greensboro, NC 27459
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage
800-600-9007
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
9700 Health Care Lane
Minnetonka, MN 55343
Network Management
Cleveland
1001 Lakeside Ave., Suite 1000
Cleveland, OH 44114
Columbus
5900 Parkwood Place
5th Floor
Dublin, OH 43016
Dayton and Cincinnati
400 E. Business Way
Cincinnati, OH 45241
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
Please send formal contract notices to:
UnitedHealthcare
Market VP MN101-D003
9700 Health Care Lane
Minnetonka, MN 55343
General contract inquiries:
UnitedHealthcare Contract Support
P.O. Box 241029
St. Paul, MN 55124-7019
For other matters that cannot be handled through chat or the portal, please write:
Network Management
1311 W. President George Bush Hwy, Suite 100
Richardson, TX 75080
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-600-9007
SignatureValue® Health Plan
877-847-2862
Network Management
4550 Kruse Way, Suite 125
Lake Oswego, OR 97035
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
SignatureValue® Health Plan
800-920-9202
Network Management
West: uhc-network-wpa@uhc.com
East: uhc-network-epa@uhc.com
Network Management
P.O. Box 9472
Minneapolis, MN 55440-9472
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
475 Kilvert St., Suite 310
Warwick, RI 02886
Health plan support
All Savers® Health Plan
800-291-2634
Health Plan Support
UnitedHealthcare UHN SC
P.O. Box 740796
Atlanta, GA 30374
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
9700 Health Care Lane
Minnetonka, MN 55343
Network Management
Memphis
3175 Lenox Park Blvd.
Memphis, TN 38115
Middle
10 Cadillac Drive, Suite 200
Brentwood, TN 37027
Fax: 615-372-3564
Southeast
1208 Pointe Centre Drive, Suite 230
Chattanooga, TN 37421
Tri-Cities
2033 Meadowview Lane, Suite 300
Kingsport, TN 37660
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-690-1606
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
All Texas Markets
Please send formal contract notices to:
UnitedHealthcare
Market VP MN101-D003
9700 Health Care Lane
Minnetonka, MN 55343
General contract inquiries:
UnitedHealthcare Contract Support
P.O. Box 241029
St. Paul, MN 55124-7019
For other matters that cannot be handled through chat or the portal, please write:
Network Management
1311 W. President George Bush Hwy, Suite 100
Richardson, TX 75080
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
888-887-9003
SignatureValue® Health Plan
877-847-2862
Network Management
12921 S Vista Station Blvd, Suite 200
Draper, UT 84020
Health plan support
Medicare Advantage and Community Plan
800-600-9007
All Savers® Health Plan
800-291-2634
Network Management
950 Winter St., Suite 1700
Waltham, MA 02451
Health plan support
Medicare Advantage and Community Plan
800-600-9007
Network Management
12018 Sunrise Valley Drive, Suite 100
Reston, VA 20191
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-600-9007
Network Management
4550 Kruse Way, Suite 125
Lake Oswego, OR 97035
Health plan support
All Savers® Health Plan
800-291-2634
Individual Exchange plans
888-478-4760
Medicare Advantage and Community Plan
800-600-9007
SignatureValue® Health Plan
800-213-7356
Network Management
12018 Sunrise Valley Drive, Suite 100
Reston, VA 20191
Health plan support
Medicare Advantage and Community Plan
800-600-9007
Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.
Milwaukee (NE, NW & SE WI)
125 South 84th St.
Milwaukee, WI 53214
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
877-651-6677
Network Management
169 Inverness Drive West, Suite 400
Englewood, CO 80112
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007
Network Management
Puerto Rico Network Management
9700 Health Care Lane
Minnetonka, MN 55343
Network Management
9700 Health Care Lane
Minnetonka, MN 55343
Health plan support
All Savers® Health Plan
800-291-2634
Medicare Advantage and Community Plan
800-600-9007