Payment change for Medicare Supplement member deductibles

Starting Jan. 1, 2024, we’re expanding the availability of EZ Claim Pay, a service for some AARP® Medicare Supplement Plan G insured members. Through EZ Claim Pay, members choose to have UnitedHealthcare pay their Medicare Part B deductible responsibility when Medicare applies all or part of their deductible to eligible claims. 

EZ Claim Pay will be available starting Jan. 1 to members in:

EZ Claim Pay has been available in 5 states since early 2022. We will add more states in the near future.

What this means for you

If a member is enrolled in the EZ Claim Pay service, you don’t need to bill them directly for their Medicare Part B deductible amount. When a member is using EZ Claim Pay, we’ll pay you the appropriate deductible responsibility amount for claims we receive.

• These payments will be sent by check, separately from any other claim reimbursement
  • Note: Since these payments are sent by check, please make sure we have your current pay to/mailing address on record
• With the check, we’ll include the claim number and other claim-related information so you can correctly apply the EZ Claim Pay payments to the member responsibility
• Members should tell you that they use the EZ Claim Pay service

There is no change to how you submit claims.

Verifying member eligibility

When you call us at the number on the member ID card, you can verify eligibility and coverage. To verify if the member is enrolled in the EZ Claim Pay service, call 1-877-223-1628. Currently, the EZ Claim Pay service isn’t shown on the health plan ID card or if you verify the member’s eligibility online.

What this means for the member

EZ Claim Pay makes it easier for members to budget for and coordinate to pay their responsibility and to get their out-of-pocket cost amount to you quicker.

Questions?

For questions specific to EZ Claim Pay, call 1-877-223-1628, Monday–Friday, 7 a.m. –11 p.m., and Saturday, 9 a.m.–5 p.m. ET.

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