Now available: New and enhanced claim submission process features

We recently received feedback from health care professionals about how we can improve your experience with our claim submission section within the UnitedHealthcare Provider Portal. You also shared with us that when we mention specific policies, we should directly link to that policy so you can learn more. 

We’re excited to let you know that we’ve made some enhancements to our claim submission section, and will continue to update our policy links, based on direct feedback from health care professionals like you.

New changes

We’ve made the following changes to the claim submission section:

• Updated the claim submission status description to help you better understand where in the process the claim is
• Implemented a fix to display up to 1,200 addresses in the address dropdown in PANN
• Updated the claim status definitions to give you a better description of the tools available to you
• Provided hyperlinks to each of our tools so you can get to the next best action based on the claim submission status
• Updated policy links to make it easier for you to get more information

Our goal is to help make the claim submission process easier and more efficient for you and your practice.

PCA-1-24-01129-UHN-NN_05212024