Dig deeper into 10 new reasons to skip the phone

Digital isn’t new to you. But what may be new is the push to use our digital tools first – instead of calling. Our recent and upcoming enhancements aim to increase efficiency, add automation and enhance your overall experience when working with us.

So, whether you’re a seasoned portal user already or just getting started with us, we encourage you to take the following actions now:

Go to the UnitedHealthcare Provider Portal and experience the latest updates for yourself
Email is being removed for portal authentication on March 1, 2025. You must update your One Healthcare ID sign-in before then to maintain access to both the portal and chat.
- Wait! Did you connect your tax ID number (TIN)? Without connecting, you won’t be able to access the portal in its entirety.
If you use an outside vendor, such as a revenue cycle management company or lockbox service, please share this information with them

10 important portal enhancements

We’re continually improving our secure portal based on your feedback. The following enhancements make completing key tasks easier and faster than ever by providing: real-time information, fewer clicks to get answers, more pre-filled fields for less data entry, increased automation and better, more intuitive guidance to next steps.

Digital tools	Previous experience	Current experience
Prior authorizations	While the experience has remained the same, some users may have started the prior authorization process by using check by code	We now recommend users begin the process using check by member first to get the most accurate response, get a Decision ID and easily submit electronically if a prior authorization is required.
Eligibility	There were instances where the Additional Coverage field may have had incomplete information.	For most members, coordination of benefits (COB) improvements return more complete and accurate benefit information.
Claims & Payments	The Patient Account Number field was not available in either tab The Claims tool didn’t clearly guide users toward a reconsideration or an appeal Users could only take action on the entire claim	The Patient Account Number field now shows within the TrackIt Reconsiderations and Pended Tickets tabs to help with reporting and accounts receivable tasks Updates help you determine whether a reconsideration or appeal is an available action and direct you to the next best step You can take action at the line level versus the entire claim Terminology note: In the Claims & Payments tool, the claims status shows the status of your claim payment. In contrast, the claim submission status indicates whether or not your electronic claim was accepted or rejected.
Documents & reporting	Users could only search using varying options based on the file type and they were not notified if a document was not available in Document Library.	Using the Advanced Search function, you can search by Member ID and date of birth (DOB) to determine whether a document is in Document Library. Search results include both partial and exact results.
Practice management	Groups with 10 or more providers submitted My Practice Profile rosters by email.	Groups with 10 or more providers can submit rosters (up to 20 MB) through the My Practice Profile tool using the “Roster Upload” tab instead of submitting by email.

Access the portal

Need some portal training?

Visit our digital solutions training and guides page for step-by-step instructions on how to use our portal tools.

Chat upgrades

We’ve enhanced our smart technology within chat to help you get answers more efficiently when you can’t find what you need in the portal — without calling. Recent navigational support updates include guidance to: