Improve patient satisfaction through cultural competency

Sharing the race, ethnicity, written and spoken languages and cultural competency training of health care professionals is crucial to patients’ well-being. If you’re a roster manager, by including this information in your roster template, you help patients connect to health care professionals at your practice.

Please refer to our quick reference guide for instructions on how to submit health equity identifiers in roster templates. 

Closing gaps in care

Enabling patients to make informed decisions on their health care offers several benefits:

• Enhanced patient-provider matching. Patients can choose health care professionals who share their cultural background or speak their language, leading to better communication and understanding.
• Improved trust and rapport. When patients see that health care professionals have cultural competency training, they’re more likely to feel respected and understood. This helps foster trust and build stronger relationships.
• Reduced health care disparities. Access to culturally competent care helps address and reduce disparities in health care outcomes among different racial and ethnic groups.
• Increased patient satisfaction. Patients who feel their cultural and linguistic needs are met are more satisfied with their health care, leading to better adherence to treatment plans and overall health outcomes.
• Elevated safety and quality of care. Clear communication reduces the risk of misunderstandings and errors, helping ensure safer and more effective care.