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Ensure timely payments and avoid delays

October 2024

We understand that getting your payments as quickly as possible is critical to running your practice successfully. Currently, claims are paid 3 times per week, every Monday, Wednesday and Friday, for providers in the UnitedHealthcare Community Vision Network | March Vision Network. 

Here are some helpful tips to ensure timely payments and avoid delays:

  • Submit your claims through providers.eyesynergy.com: The preferred method to submit claims. Providers.eyesynergy.com helps reduce claim errors, resulting in faster processing times.
  • Sign up for electronic funds transfer (EFT) and electronic remittance advice (ERAs) via PaySpan Health: A free service that delivers EFTs and ERAs/vouchers. This service helps improve cash flow by offering electronic payments directly to your bank account — faster than a traditional paper check. Visit payspanhealth.com to register today.
  • Verify member eligibility for the date of service, before rendering services: Log in to providers.eyesynergy.com to verify eligibility and benefits.
  • Submit clean claims: Claims that can be processed without obtaining additional information from the provider or a third party. Visit our Provider Reference Guide for more details on clean claims.