Be prepared for new security enhancements to your providers.eyesynergy.com account

June 2024

In March 2025, OneHealthcare ID (OHID) is taking measures to enhance the data security on your providers.eyesynergy.com account and will be removing the use of email as an authentication option. The following authentication options are currently in place but may require action on your part:

  • SMS/text messaging
  • Phone callback (non-IVR)
  • MS Authenticator

If these methods are not an option for your organization, we’re working on other solutions to meet your needs. These options will be coming later in 2024.

To prepare, we recommend users add/or verify the phone number on your OHID account is correct. If actions aren’t taken to adopt an alternative authentication option, you may be unable to log in to providers.eyesynergy.com in the future.

For more details on these upcoming changes, please visit our OHID user guide.