Verify address to avoid APWUHP claim appeal delays

Check member ID cards for correct claim appeal address and new group number.

To help ensure your claim appeals for American Postal Workers Union Health Plan (APWUHP) are processed within our guaranteed timeline, please verify that you’re submitting them to the correct address and/or fax number. Sending an appeal to the incorrect address will cause processing delays that could potentially go unanswered. Please use 1 of the following methods:

• Mail: UnitedHealthcare UHSS Appeals
  P.O. Box 400046
  San Antonio, TX 78229

• Fax: 888-615-6584

If you don’t send the appeals to our processing center, we can’t guarantee our claims performance. Get more information about prior authorization and notification tools and resources. 

New APWUHP group numbers

Effective Jan. 1, 2025, the group number for some members of the APWUHP High Option will change. Members will receive new ID cards in December that show the UnitedHealthcare logo and updated group number. Please continue to verify all members’ ID cards when they visit your practice. 

Questions? We're here to help.

If you have questions, please call Provider Services at 866-204-8020, 7 a.m.–6 p.m. CT, Monday–Friday or go to uhss.umr.com.