Ensure you and all 3rd party vendors have UnitedHealthcare Provider Portal access

Due to increased promotion, you might see additional UnitedHealthcare Provider Portal access requests from 3rd party vendors/revenue cycle management companies. Access and use of our digital tools, including the portal, is the quickest path to answers. Plus, having universal portal access is crucial to avoid disruptions and is the only way to chat with us.

Who needs portal access

Each person within your organization and all third-party vendors that work with us to complete administrative tasks (e.g., verifying eligibility, prior authorization submissions or billing) should have portal access.

Grant timely portal access now

When granting portal access, timelines matter. Luckily, it’s quick and easy to review and grant access. If you’re an administrator, you can view all access requests on your portal dashboard. However, your organization’s Primary Access Administrator is responsible for granting third-party access. We recommend you grant portal access to members of your organization and third-party vendors upfront instead of waiting for the access request.

Please review our create and manage users guide for more information.

Benefits of using our digital tools 

1. Access information and complete everyday tasks digitally 24/7
2. View and submit information digitally to the right people right away
3. Get decisions sooner with full, accurate documentation
4. Chat eliminates the need to call. If chat doesn’t answer your questions, it’s still your fastest way to a real person.
5. Continual digital and chat enhancements simplify workflows, give real-time information, pre-fill fields, automate work and guide you toward next steps