UnitedHealthcare Community Plan of Indiana Homepage

UHC Provider Services (Claims, Prior Authorization and Eligibility Questions)

877-610-9785
Available 8 a.m. – 8 p.m. Eastern Time, Monday through Friday

Prior Authorization
877-610-9785
Fax: 844-897-6514

Member Services
800-832-4643, TTY 711 for help accessing member account
Available 8 a.m. – 8 p.m. Eastern Time, Monday through Friday

Multilingual/Telecommunication Device for the Deaf (TDD) Services
800-832-4643 (members)
877-610-9785 (providers)
TDD 711
Available 8 a.m. – 8 p.m. Eastern Time, Monday through Friday, except state-designated holidays

Nurseline
800-832-4643
Available anytime

Optum Behavioral Health
800-888-2998 (toll-free)
Fax 844-897-6514
providerexpress.comopen_in_new

Dental Services
www.uhcdental.comopen_in_new
844-402-9118

MARCH Vision Care
www.marchvisioncare.comopen_in_new
844-486-2724

Vision Providers: Learn more about becoming a vision provider for Indiana Community Plan members at Join Our MARCH Network

Transportation Services (Arrange Non-emergent transportation 48 hours in advance)
Member Services: 800-832-4643

Pharmacy Services (OptumRX)
866-215-5046

Pharmacy Prior Authorization/Notification
800-310-6826

Home and Community Based Services (HCBS) Advocates by counties served

Region 1
Phone: 763-361-1122
Counties served: Lake, Porter, LaPorte, St Joseph, Elkhart, LaGrange, Steuben, Newton, Jasper, Starke, Pulaski, Marshall, Fulton, Kosciusko, Noble, Whitley, Dekalb

Region 2
Phone 763-361-1118
Counties served: Benton, Warren, Fountain, White, Tippecanoe, Montgomery, Carroll, Cass, Clinton, Miami, Howard, Tipton, Wabash, Grant, Madison, Allen, Wells, Blackford, Delaware, Adams, Jay, Randolph

Region 3
Phone: 763-361-1142
Counties served: Boone, Hamilton, Hendricks, Marion, Morgan, Johnson

Region 4
Phone: 763-361-3249
Counties served: Vermillion, Parke, Putnam, Vigo, Clay, Owen, Sullivan, Greene, Knox, Daviess, Martin, Lawrence, Gibson, Pike, Dubois, Crawford, Posey, Vanderburgh, Warrick, Spencer, Perry, Orange counties

Region 5
Phone: 763-361-1125
Counties served: Hancock, Henry, Wayne, Shelby, Rush, Fayette, Union, Monroe, Brown, Bartholomew, Decatur, Franklin, Jackson, Jennings, Ripley, Dearborn, Washington, Scott, Jefferson, Switzerland, Ohio, Harrison, Floyd, Clark counties

Statewide provider advocate
Phone: 763-361-1650
Serves providers that service the full state for HCBS services 

Medical Provider Advocates by Counties Served (For Medical Providers)

763-361-0100
Counties Served: Lake, Porter and LaPorte

(763) 321-3822
Counties Served: St. Joseph, Elkhart, LaGrange, Steuben, DeKalb, Noble, Kosciusko, Marshall, Starke, Jasper, Newton, Benton, White, Pulaski, Fulton, Cass, Carroll, Howard, Miami, Wabash, Whitley, Allen, Huntington, Grant, Wells, Adams and Blackford

(618) 943-6693
Counties Served: Warren, Tippecanoe, Clinton, Tipton, Madison, Delaware, Jay, Randolph, Henry, Hancock, Marion, Hamilton, Boone, Montgomery, Fountain, Vermillion, Parke, Putnam, Hendricks, Wayne, Union, Fayette, Rush, Shelby, Johnson, Morgan, Owen, Vigo, Franklin, Decatur, Bartholomew, Brown, Monroe and Clay

(612) 395-8106
Counties Served: Sullivan, Greene, Lawrence, Jackson, Jennings, Ripley, Switzerland, Jefferson, Scott, Washington, Orange, Martin, Daviess, Knox, Gibson, Pike, Dubois, Crawford, Posey, Vanderburgh, Warrick, Spencer, Perry, Harrison, Floyd and Clark

Cincinnati Market
SW_OH_Team@uhc.com
(800) 752-7106
Counties Served: Dearborn and Ohio

(763) 348-6102
All FQHC/RHCs

Provider Market Operations
(952) 406-6498

Behavioral Health Provider Advocates (For Behavioral Health Providers) - Statewide

Provider Relations Advocate
Main Number: (612) 476-6567
Fax Number: (855) 572-3643
Northern Indiana Counties Served: Adams, Allen, Benton, Blackford, Carroll, Cass, Clinton, DeKalb, Elkhart, Fulton, Grant, Howard, Huntington, Jasper, Jay, Kosciusko, LaPorte, LaGrange, Lake, Marshall, Miami, Newton, Noble, Porter, Pulaski, St Joseph, Starke, Steuben, Tippecanoe, Tipton, Wabash, Warren, Wells, White, Whitley

Senior Provider Relations Advocate
Main Number: (763) 330-4335
Fax Number: (855) 572-3643
Southern Indiana Counties Served: Bartholomew, Boone, Brown, Clark, Clay, Crawford, Daviess, Dearborn, Decatur, Delaware, Dubois, Fayette, Floyd, Fountain, Franklin, Gibson, Greene, Hamilton, Hancock, Harrison, Hendricks, Henry, Jackson, Jefferson, Jennings, Johnson, Knox, Lawrence, Madison, Marion, Martin, Monroe, Montgomery, Morgan, Ohio, Orange, Owen, Parke, Perry, Pike, Posey, Putnam, Randolph, Ripley, Rush, Scott, Shelby, Spencer, Sullivan, Switzerland, Union, Vanderburgh, Vermillion, Vigo, Warrick, Washington, Wayne

Provider Advocate - Indiana Autism/ABA Network Management
Main Number: (715) 833-6538
Fax Number: (855) 572-3643
Territory Served: All ABA providers

Vision Provider Advocates (For Vision Providers) - Statewide

Provider Advocate
(952) 202-8696

Provider Advocate
(210) 474-5592

Dental Provider Advocates (For Dental Providers) - Statewide

Provider Advocate
(763) 283-4522

Provider Advocate
(763) 273-9594

Nursing Facility Provider Advocates (For Nursing Facility Providers) - Statewide

Provider Engagement Manager 
(612) 474-7315

Provider Engagement Representative
(952) 251-1740

Provider Engagement Representative
(763) 348-1262

(763) 348-1435

• 02.03.2025 - IHCP Bulletin BT20259- Providers are reminded when to bill using IHCP Provider ID or NPIopen_in_new

Thank you for your interest in joining the network for the UnitedHealthcare Community Plan of Indiana Hoosier Care Connect. In joining our network, you’ll become part of a group of health care professionals and facilities who share our commitment to helping Indiana Hoosier Care Connect members live healthier lives and making the health care system better for everyone.

There are three key phases to joining the network:

1. Credentialing: The process of reviewing the qualifications and appropriateness of a provider to join the health plan’s network. Credentialing requirements and processes will follow all National Committee for Quality Assurance (NCQA) guidelines.
2. Contracting/Negotiating: The process of the provider and managed care entity (MCE) formally executing an agreement that outlines reimbursement rates, scope of services, etc. for the provider to deliver medical services. 
3. Enrollment: The process of loading a contracted and credentialed provider to all MCE internal systems, loading for claims payment and loading to the provider directory (if applicable).

Please review the detailed requirements and instructions, as they do differ based on your medical specialty.

Network participation effective date

UnitedHealthcare has adopted the Indiana Health Coverage Programs (IHCP) health care professional effective date policy as of Jan. 1, 2022. Under this policy, the effective date for all health care professionals and facilities will be the 1st of the month following our receipt of a complete network participation request, regardless of the contract execution date or credentialing completion date. The IHCP’s Network Effective Date Policy does not apply to providers who have a delegation agreement in place with UnitedHealthcare.

• The network participation receipt date is the date UnitedHealthcare receives your complete network participation request electronically via an online portal or email (if applicable). To be considered complete, all required fields must be completed and all required supporting documentation must be provided.
  • The UnitedHealthcare network effective date must be after the IHCP effective date, as required by the state of Indiana. If you are not enrolled and effective with IHCP prior to submitting a complete participation request to UnitedHealthcare, your effective date will be adjusted to match your ICHP effective date.
• This applies whether you are being added to an existing contract or if you are a brand-new professional who is not part of an existing contract.
• In most cases, the effective date will be retroactive back to the first of the month following receipt of the complete network participation request. Health care professionals will not be fully effective until they are credentialed and have a signed contract or contract amendment.
  • If a health care professional is unable to be credentialed, they will not be accepted into our network.
  • If a health care professional and UnitedHealthcare cannot come to terms with a contract, they will not be accepted into our network.

Please note:

• To be able to render services as a network health care professional, the contract or contract amendment must still be executed by both parties.
• If services were rendered prior to the effective date, these services may be considered out of network and require authorization.
• Health care professionals should hold all claims until they receive a welcome letter from UnitedHealthcare that confirms they are effective with the network.
  • UnitedHealthcare and health care professionals are expected to complete all pieces of the network participation process in a timely manner. However, in instances where the network participation process extends for a period longer than the standard timeframe, UnitedHealthcare will not hold health care professionals to the timely filing limit for claims rendered before the network effective date.
• UnitedHealthcare is currently an open network according to Indiana Office of Medical Policy and Planning (OMPP) requirements. Currently, we do not require an out-of-network authorization for health care professionals to see Hoosier Care Connect members.
• The IHCP Provider Enrollmentopen_in_new webpage has more information about Indiana Hoosier Care Connect network enrollment and credentialing with IHCP managed care entities.

Questions?

To check the status of your credentialing application, Sign Inopen_in_new with your One Healthcare ID. This allows you to access self-service tools or connect to a chat advocate for support. ​Please have the care provider’s full name, Tax ID, and National Provider Identifier (NPI) available.

Overview

The Centers for Medicare & Medicaid Services (CMS) established the Medicaid Managed Care Rule to:

• Promote quality of care
• Strengthen efforts to reform the delivery of care to individuals covered under Medicaid and Children’s Health Insurance Plans (CHIP)
• Strengthen program integrity by improving accountability and transparency

Enhance policies related to program integrity With the Medicaid Managed Care Rule, CMS updated the type of information managed care organizations are required to include in their care provider directories.

Visit UHCCommunityPlan.com/INopen_in_new for current member plan information including sample member ID cards, provider directories, value-added benefits, dental plans, vision plans and more for: 

• UnitedHealthcare Community and State Hoosier Care Connect

Find a Care Provider:

•  Find a Provider Referral Directory

UHC C&S member ID card for Hoosier Care Connect:

Member Rights and Responsibilities

The Provider Manual features a dedicated section titled "Member Rights and Responsibilities" that emphasizes the entitlements and obligations of members. It covers privacy regulations, access to medical records, amendments to information, accounting of disclosures, and confidential communications. The manual also highlights the rights of Native American members and underscores member responsibilities. Its purpose is to ensure respectful and informed healthcare interactions while safeguarding member information.

If you have questions You may also call Provider Services for UnitedHealthcare Community Plan of Indiana at 877-610-9785, Monday–Friday, 8 a.m. to 8 p.m. ET.

Network Management

Have questions about your contract, demographics or fee schedule?
Email: IN_NM_Team@uhc.com
Please ensure your email includes:

1. Physician or facility name
2. Organization Tax ID Number
3. Contact representative name & telephone number

Northwest Indiana Network Management-Managed by Illinois Network Management
Address: 200 E Randolph St, Ste 5300 Chicago, IL 60601
Phone: 1-312-803-5900
Fax Number: 1-888-311-4599

Indiana Network Management-Indianapolis and Fort Wayne
Address: 7440 Woodland Drive, Dept. 100 Indianapolis, IN 46278
Contract/Credentialing/Premium Designation Inquiries: Sign Inopen_in_new with your One Healthcare ID. This allows you to access self-service tools or connect to a chat advocate for support. ​Please have the care provider’s full name, Tax ID, and National Provider Identifier (NPI) available.
Demographic Changes: Please visit our Provider data updates and attestation page for options to update provider information. For additional contact information, visit our Contact us page.

Network Management-Southeast & Southwest
Address: 7440 Woodland Drive, Dept. 100 Indianapolis, IN 46278
Contract/Credentialing/Premium Designation Inquiries: Sign Inopen_in_new with your One Healthcare ID. This allows you to access self-service tools or connect to a chat advocate for support. ​Please have the care provider’s full name, Tax ID, and National Provider Identifier (NPI) available.
Demographic Changes: Please visit our Provider data updates and attestation page for options to update provider information. For additional contact information, visit our Contact us page.

Provider Relations

Physician and Facility Advocate Team
Have questions about claims challenges or educational opportunities?
Email:  Indiana_PR_Team@uhc.com

If you have a claim that remains unresolved after submission of a claim reconsideration, please ensure your email includes:

1. Physician or facility name
2. Organization Tax ID Number
3. Contact representative name & telephone number
4. Link ticket number (PTPCR # or CM #) or call reference number
5. Member name
6. Member ID
7. Date of service
8. Charge amount

CAHPS and the Health Outcomes Survey: The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey and the Health Outcomes Survey (HOS) help provide feedback on your patients’ experience with you and with UnitedHealthcare. Learn more about CAHPS and HOS.

Care requirement standards

Office site quality

• Clean and orderly overall appearance
• Available handicapped parking
• Handicapped accessible facility
• Available adequate waiting room space
• Adequate exam room(s) for providing member care
• Privacy in exam room(s)
• Clearly marked exits
• Accessible fire extinguishers
• Post file inspection record in the last year

Access to care requirements

PATH: To help identify care opportunities, the UnitedHealthcare PATH program provides specific information for members who are due or overdue for specific services. The PATH Reference Guideopen_in_new outlines quality measurement program specifications and tools to address care opportunities, as well as how to report data and what billing codes to use.

Physician Performance-Based Compensation: This program includes the Patient Care Opportunity Reports (PCOR), the Patient-Centered Medical Home (PCMH) program, the Primary Care Physician Incentive (PCPi) program and Quality-Based Physician Incentive Program (QPIP). These provide actionable, patient-specific information to help you deliver the best possible clinical care and help you meet your personal and professional goals.

Questions?

For questions about quality programs for UnitedHealthcare Community Plan of Indiana, email or call the following representatives:

• (317) 352-6561

Reporting Fraud, Waste or Abuse to Us

When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. 

Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.

Call us at 1-844-359-7736 or visit uhc.com/fraudopen_in_new to report any issues or concerns.  

• Right Choices Program - Provider Reference Moduleopen_in_new
• Right Choices Program Referral Request Formopen_in_new

For more information on the Right Choices Program providers may call 877-610-9785. Providers can refer a member to the Right Choices Program by submitting the referral form via e-mail to in_rcp@uhc.com or by fax to 888-842-6007.